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Shipping policy

Shipping Policy – Zinaaz

At Zinaaz, we aim to deliver your favourite pieces with care, safety, and speed. Every order is packed securely and shipped from our studio in Mohali so it reaches you in perfect condition.

1. Order Processing Time

• Orders are processed within 1 to 2 business days.
• During high-traffic seasons or sales, processing may take an extra day.

2. Shipping Timeline

• Standard delivery within India usually takes 3 to 7 business days depending on your location.
• Metro cities receive orders faster, while remote areas may take slightly longer.

3. Shipping Charges

• Free shipping on all prepaid orders above the minimum threshold (you can set this as per your brand).
• For COD orders, an additional convenience fee may apply if you decide to offer COD in future.

4. Order Tracking

• Once your order is shipped, you’ll receive a tracking link via SMS/WhatsApp on 8699677333 or via email.
• You can track your package anytime until it reaches your doorstep.

5. Address Details

• Orders are shipped from:
Zinaaz
D-199, 7th floor, Phase 8B, Mohali

• Make sure your shipping details are correct at checkout. Incorrect addresses may cause delays.

6. Delivery Attempts

• Our courier partner will attempt delivery 2–3 times.
• If the package returns due to non-delivery, reshipping charges may apply.

7. Damaged or Missing Items

• If your order arrives damaged or has missing items, inform us within 24 hours with an unboxing video.
• We’ll assist you with replacements or solutions quickly.

8. International Shipping

• Currently, we ship only within India. International shipping will be added soon.

ABOUT OUR BRAND

At Zivnaaz, we believe jewellery is more than an accessory — it’s an expression of your identity, your elegance, and the moments that define you.


Phone: +91 8699677333
Email: zivnaaz@gmail.com
Address: D-199, 7th floor, Phase 8B, Mohali

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Zivnaaz Newsletter

Our Commitment:
At Zivnaaz, our commitment goes far beyond crafting beautiful jewellery — we are dedicated to offering trust, quality, and thoughtful craftsmanship in every piece we create. We pledge to bring you premium gold-plated, anti-tarnish imitation jewellery that is stylish, long-lasting, skin-friendly, and accessible. Each design is crafted with care and intention, blending modern elegance with everyday comfort to reflect your personality and the moments you cherish. We also believe in conscious creation. From choosing durable materials to using mindful, eco-aware packaging, we strive to reduce waste and support responsible practices. Because at Zivnaaz, beauty isn’t just about how it looks — it’s about how it’s made, how it lasts, and how it makes you feel.
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